Job details

Make home ownership a reality with alternative mortgage options tailored to self-employed and non-traditional borrowers. No day is ever the same in mortgage solutions. Whether it’s providing flexible alternative solutions, stellar service support, consultation sessions or mortgage advice, we’re there every step of the way for our clients to ensure they reach their goals.

Our Manager, Mortgage Retention is pivotal to our business unit success in achieving budget growth and profitability targets. We are seeking a deliverables-driven, adaptable professional to provide leadership to the mortgage retention team and drive an award winning culture!

Your role: 

• Leadership. Sales. Growth. Strategy. Operational Improvement. Customer Service.
• Manage all sales activities related to a $1 billion+ (annual) maturing loan book to ensure mortgage renewal and growth targets are met.
• Responsible for the pricing of all mortgage renewals to ensure retention rates are balanced with mortgage yields.
• Collaborate with our Underwriting Team on internal refinance strategies to reduce mortgage payouts on a ongoing basis.
• Identify & implement specific strategies to reduce mortgage payouts on an ongoing basis.
• Ensure all mortgage retention activities are conducted in a manner that reflects the Optimum Mortgage values of timely & accurate service.
• Act as a first point of contact for mortgage retention customer concerns & complaints.
• Design & implement improvements in execution to drive increase to retention volumes and maintain proper yield.
• Demonstrated success of sales coaching to anchor our clients with franchising opportunities with referrals to CWB partners.
• Manage all daily process requirements to ensure mortgage retention activities are completed to required standards (as outlined in the C-34 and CT-36 lending policies, regulatory requirements, etc.)
• Manage all mortgage retention reporting requirements.
• Provide formal and informal coaching/mentorship to the team and provide vital sales and service to achieve departmental performance targets

Your team: 

As part of the Optimum Mortgage sector, you’ll be on a team of five of colleagues and you’ll report to the Senior Manager. Our team stands out for its expertise in Alt A lending, the quality of its delivery, the client/employee experience it offers, the great work atmosphere, and its collaboration with outside vendors (lawyers, brokers etc.).

Prerequisites:

• Diploma/Degree in a business-related field or related work experience in the financial services/mortgage industry.
• 5 years of demonstrated ability, including management experience in the financial services industry with a demonstrated history of exceeding performance targets, residential mortgage underwriting experience.
• Solid understanding of mortgage products such as Conventional mortgages, High-Ratio Insured mortgages, and HELOC products.
• Solid knowledge of industry lending policy/guidelines
• Intermediate knowledge of Microsoft Excel and experience with other Microsoft Office products.