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Account Representative

Attendance
Hybrid
Job Number
8056
Category
Support
Status: Permanent
Type of Contract
Permanent
Schedule: Temps plein 
Full Time / Part Time?
Temps plein
Posting date
30-Mar-2023
Location: Montreal, Quebec
City
Montreal
Province/State
Quebec
Area of Interest: Advisory services, Commercial banking

An Account Representative position at National Bank brings out your ability to work with various partners to serve clients. Your excellent customer service skills and your proactive approach will allow you to handle the administrative and transactional needs of clients. 

 

Your role:

  • Open commercial files and support clients with their various transactions. 
  • Conduct checks and analyses to ensure the accuracy of operations 
  • Efficiently communicate with the various stakeholders (account managers, treasury managers and legal advisors) working on the files. 
  • Provide customized solutions to clients. 
  • Develop lasting business relationships with clients by offering them excellent service. 
  • Work with the team to improve the administrative tools and processes 


Your team

You will be part of the large Commercial Banking team that stands out for its exceptional collaboration. In addition to maintaining client relationships and performing various tasks, your training includes on-the-job learning, training sessions and discussions with experts on your team.  

 

We want to contribute to your quality of life by offering you as much flexibility as possible in your work. For example, we offer hybrid work (remote and in the office), work schedule arrangements to help you achieve work/life balance and flexible leave that you can take when it’s important to you. 

 

Prerequisites

  • A 3-year college diploma or academic equivalent in a related field and three years of relevant experience 
  • Customer service experience 
  • Advanced knowledge of MS Office suite especially Word and Excel 
  • Knowledge of banking services and commercial banking products  
Languages:
French
Reason to require this language: you will need to discuss frequently with our service providers or partners who speak a language other than French.

Skills

Accountability Authenticity Client-focused Communication Customer Service Diversity & Inclusion Driving Results Emotional Intelligence Empathy Initiative Learning Agility Resiliency Teamwork
Your benefits In addition to competitive compensation, upon hiring you’ll be eligible for a wide range of flexible benefits to help promote your wellbeing and that of your family.
  • Health and wellness program, including many options
  • Flexible group insurance
  • Generous pension plan
  • Employee Share Ownership Plan
  • Employee and Family Assistance Program
  • Preferential banking services
  • Initiatives promoting community involvement
  • Telemedicine service
  • Virtual sleep clinic
These are a few of the benefits available to you. We have an offer that keeps up with trends as well as your needs and those of your family.  Our dynamic work environments and cutting-edge collaboration tools foster a positive employee experience. We actively listen to employees’ ideas. Whether through our surveys or programs, regular feedback and ongoing communication is encouraged. 

We're putting people first: We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.   Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We offer a barrier-free workplace that is accessible to all employees.  We want our recruitment process to be fully accessible. If you require accommodations, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team? Ready to live your ambitions?

We're putting people first:

We're a bank on a human scale that stands out for its courage, entrepreneurial culture, and passion for people.  Our mission is to have a positive impact on peoples' lives. Our core values of partnership, agility, and empowerment inspire us, and inclusivity is central to our commitments. We want to offer an accessible, barrier-free workplace to all employees.

We want our recruitment process to be fully accessible. If you require accommodation, feel free to let us know during your first conversations with us. We welcome all candidates! What can you bring to our team?

Come live your ambitions with us!

Why work at National Bank?

For an environment that supports your career path

There are many varied opportunities for you to progress and develop, and move ahead in your career. This includes on-the-job learning and training, co-development and pairing with other employees, professional support and mentoring, internal career days or discussion forums with our leaders.

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For an inclusive and diverse environment

We foster inclusion in an environment where each person’s unique qualities, whether visible or invisible, are celebrated and valued. We welcome all candidates! What can you bring to our team?

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Discover our culture

Duration: 1 min 25 sec
Flexibility
Flexibility
Wellbeing
Wellbeing
Development
Development
Inclusive Environment
Inclusive Environment

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